Refund & Cancellation Policy
Overview: FaVPN provides transparent connectivity options. This page outlines our refund, cancellation, and payment terms for purchases made through official distribution channels (e.g., Google Play).
1. Free Tier & Core Connectivity
FaVPN offers free-to-connect server access designed to allow users to evaluate VPN connection stability, server latency, and speed test features prior to committing to any paid services.
2. In-App Purchases & Subscriptions (Google Play)
If you purchase a paid subscription, premium tier, or ad-free pass within the FaVPN mobile application:
- Billing Processor: All mobile purchases are securely processed and managed by Google Play Billing in accordance with Google Play Terms of Service.
- Subscription Renewal: Subscriptions automatically renew at the end of each billing period unless canceled by the user at least 24 hours before the renewal date.
- Cancellation: You may cancel an active subscription at any time directly through your Google Play account settings (Google Play Store → Profile Icon → Payments & Subscriptions → Subscriptions).
3. Google Play Refund Eligibility
Because transactions are processed directly by Google Play:
- Within 48 Hours of Purchase: You can request a refund directly through Google Play by visiting the Google Play Order History page (play.google.com/store/account/orderhistory) and selecting “Request a refund”.
- Technical Issues & Assistance: If you experience persistent technical difficulties or failure to access premium features after purchase, please contact our support team with your Google Play Order ID (starts with
GPA.) and we will assist in resolving the issue or facilitating a refund.
4. Direct Purchase Inquiries
If you have billing questions, require an invoice, or need support regarding a recent transaction, please reach out to our support desk:
Email: contact@favpnapp.com
Subject Line: Billing & Refund Inquiry
Official Website: https://favpnapp.com